(Correction that new site was lauched October 27 rather than 29) (The consumer indicated he/she DID NOT accept the response from the business.) Customer's no longer need to verify their account to log in. I cannot understand that a Canadian company treats loyal Canadian customers so poorly and won't respond and fix the problem.Ĭompany is a successful business with excellent profits that can afford staff to respond to customer technical issues. I am still locked from accessing my own account. I created another account that again sent me verify codes that did not work and now won't let me login either. I have filed reviews, used ****** Consumer, used *********** to get them to respond to no avail. I have commented on their ******** page and my comments were deleted without a response. I keep emailing daily to appear in the day's inbox to no avail. At one point I received a response that my account is not locked with a screenshot - but that is not what the problem is and it does not resolve my issue. I got a copy-pasted email from identical to an email I received a few months back for a different issue. ![]() I emailed multiple times to to no avail. I tried to contact Book Outlet at the 2 available phone numbers, both are out of service. I can't open a help ticket because it requires logging in I tried to reconnect repeatedly to no avail. On October 29, Book Outlet launched a new website and when I logged in, I was asked to enter a verify code that did not work, I repeated this 10 times without success out of this loop, and closed the window, when a message stated upon closing I would be unable to reconnect using my device. I have been a loyal client for almost a year, placing orders almost weekly.
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